Creating Cultures of Excellence in Customer Service

Program Description:

This is a leadership development program designed for the manager or supervisor with a strategy of increasing team or group effectiveness through customer service. This program will explore the 5 Principles of Customer Service leadership:
Participants will explore how these 5 principles of customer service will assist managers as they define their customer and customer expectations strategies. Through exercises and an understanding of likely behaviors, customer service teams will better comprehend how their behavior impacts customer's buying patterns and behaviors.

Learning objectives:

  • Date: TBA
  • Hours: TBA
  • Location: The Entrepreneur's Center 714 Monument Avenue Dayton, OH 45402 (937) 281-0098
  • Who should attend?: Managers, supervisors, team leaders wanting to create cultures of excellence
  • Note: Soft drinks, coffee, juices and snacks provided
  • For more information: 937-866-7511 or

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